Delivery/Return&Refund

🚚 Shipping Information

🇭🇰 Hong Kong

  • Free Delivery: Enjoy free shipping via SF Express or Jing Dong Express on orders of HKD $399 or more!
  • Orders below HKD $399 — choose from the following options:
    • SF Express Locker / Service Centre Pickup: Please include your Locker Location Code and phone number at checkout.
    • Door-to-Door Delivery: Handled by SF Express or Jing Dong Express.
    • ⚠️ Please note: Showroom pickup is currently unavailable.

🇭🇰 香港

免費送貨：訂單滿 HKD $399 或以上，即可享受順豐速遞或京東快遞免費送貨服務！
訂單低於 HKD $399 — 請選擇以下其中一種方式：

  • 順豐智能櫃 / 服務中心自取：請在結帳時提供智能櫃地點編號及電話號碼。
  • 上門送貨：由順豐速遞或京東快遞負責派送。
  • ⚠️ 請注意：展示廳自取服務暫時停止。

🇲🇴 Macau

  • Free Delivery: Orders of HKD $499 or more ship free via SF Express!
  • Orders below HKD $499: Shipped via Freight Collect — you'll pay the shipping fees directly to SF Express upon delivery or at an SF Service Centre.

🇲🇴 澳門

免費送貨：訂單滿 HKD $499 或以上，即可享受順豐速遞免費送貨服務！
訂單低於 HKD $499：以到付方式寄送——您需在收貨時或於順豐服務中心直接支付運費。

🌏 International (Including Mainland China)

Please note that certain products may have sales restrictions outside of Hong Kong and Macau. To place an international order, just follow these easy steps:

  1. Check Availability: Email us to confirm whether we can ship your desired items to your region.
  2. Add to Cart: Build your wish list by adding items to your shopping cart.
  3. Checkout: Select "Request for a Quote" at checkout — no credit card information is required at this stage.
  4. Get a Quote: Once we receive your request, we'll email you within 48 hours to confirm availability and provide a shipping estimate.
  5. Confirm & Pay: Once you confirm, we'll send you an invoice with a secure payment link. Easy as that!

Shipping Reference

↩️ Return & Refund Policy

Thanks for shopping with us! To keep things simple and fair, here's how we handle returns and refunds:

感謝您的惠顧！以下是我們簡單清晰的退換及退款政策：

📦 Returns

  • We accept returns for items that are defective or damaged upon arrival.
  • To be eligible, please notify us within 14 days of receiving your order.
  • 我們接受因產品本身瑕疵或送達時已損壞而提出的退貨申請。
  • 如需退貨，請於收到訂單後 14天內 通知我們。

💳 Refunds

  • Once we receive your returned item and verify it's in its original condition (with original packaging), we'll process your refund right away.
  • Refunds will be issued to your original payment method. Please note that the refund processing time may vary depending on the payment gateway you originally used.
  • 收到退回商品並確認其狀態完好（連原包裝）後，我們將立即為您處理退款。
  • 退款將退回至您原來的付款方式。請注意，退款處理時間可能因您所使用的付款平台而有所不同。

🔄 How to Start a Return

Received a defective item? We're sorry to hear that — and we're here to help! Please reach out to us via phone, email, WhatsApp, or our built-in Chat, and include your order number along with a photo of the defect. We'll get it sorted for you as quickly as possible! 😊

收到有瑕疵的商品？非常抱歉為您帶來不便——我們一定會為您解決！請透過電話、電郵、WhatsApp 或網站內置聊天聯絡我們，並提供您的訂單編號及瑕疵照片，我們將盡快為您跟進處理！😊